Manager Ticket & Roadmap Processes (m/f/x) Job in Unterföhring


Location: Unterföhring
Branch: Radio and Communication
40 Hours per Week

With or without professional experience

Project description:
You are IT-affine and are interested in building networks with a team? As a Process Owner you are responsible for specific customer processes and take over the In-Life support by monitoring and analysis.
If you feel addressed, then send us your application documents!


Tasks:

  • You are responsible for the design and development of customer processes with the aim of advancing the company and increasing customer satisfaction
  • As Product Owner you are responsible for specific customer processes and take over the In-Life support by monitoring and analysis
  • As the link between business departments and IT, you are in constant exchange with numerous stakeholders (e.g. Customer Service, Legal, Billing, etc.)
  • Your task is to transform business visions into precisely specified requirements for our developers
  • In order to order implementations in our CRM system and related applications (e.g. sky.de/at, My Sky App, etc.), you will create detailed specifications
  • You will accompany the technical implementation of the IT and also take over the final acceptance through User Acceptance Tests (UAT)

Skills:

  • ste-have:
  • Studies in business informatics, business administration or similar
  • IT affinity and very good MS-Office knowledge
  • At least 2-4 years of professional experience in process management, in particular in the design and quality assurance of business and customer processes, or in similar activities that demonstrate a solid understanding of business and IT processes and structures
  • Strong analytical and conceptual skills
  • Distinct service mentality as well as very good team and communication skills
  • High flexibility, resilience and assertiveness
  • Good written and spoken English skills

Nice-to-have:

  • communicative team player
  • Enjoyment of contact with clients and stakeholders
  • Flexibility and assertiveness


We offer:

Corporate Benefits
Language courses
Professional further education
Free beverages
360° support, including assistance with dealing with authorities, finding accommodation, etc.
Regular feedback meetings
Individual career planning
Collegial and friendly working atmosphere
Company pension scheme
Flexible working hours
30 days vacation and flexible holiday planning
Regular team events
Award as Kununu TOP Company

Your contact partner:

user

Chantal Dietrich

Parkring 31
85748 Garching
Germany
Tel: +49 89 5404675-13
Fax: +49 89 5404675-69
Mail: chantal.dietrich@k-tronik.de

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