IT Helpdesk and Support (m/f/x) Job in Wessling


Location: Wessling
Branch: Aviation
40 Hours per Week

With or without professional experience

Project description:
As member of the global IT team you will be responsible for answering all support requests and helping employees with issues regarding IT and hardware.


Tasks:

  • Supporting employees via phone, remote access & onsite visits
  • Monitoring and responding quickly and effectively to requests received through the IT helpdesk
  • Respond to user queries by phone and email
  • Create step-by-step training material with screenshots for clients if applicable
  • Provide technical assistance and support for incoming concerns and issues related to systems, software, remote access and hardware
  • Documentation of internal procedures
  • Asking questions and listening to users to determine root cause of issues (RCA)
  • Working through the problem-solving process with end-users and empowering them to do the same in the future
  • Run diagnostic problems to resolve problems
  • Report significant and recurring issues to support team
  • Collecting feedback to determine patterns and issues such that they can be resolved or FAQs can be provided to user to ease in troubleshooting
  • Support front and back office personnel, work with and supervise outside vendors onsite
  • Participation in department meetings and working with the larger team to support the global organization

Skills:

  • Min. 3 years of experience in supporting IT for highly demanding end users
  • Proven experience as a help desk technician or other user service role
  • Ability to diagnose and resolve basic computer/technical issues
  • Experience with Windows, iPhones, active directory and Office 365
  • Ability to communicate effectively with a wide variety of people in a professional manner, face to face, on the telephone and in writing
  • Keen attention to detail, memory of patterns, and interest in problem solving
  • Ability and willingness to thrive in a fast-paced, rapidly changing work environment
  • Fluent English language skills are essential

further desired qualifications:

  • Experience with Mac
  • Powershell scripting experience with Linux and Mac
  • Fluent in German or any other language

We offer:

Corporate Benefits
Language courses
Professional further education
Free beverages
360° support, including assistance with dealing with authorities, finding accommodation, etc.
Regular feedback meetings
Individual career planning
Collegial and friendly working atmosphere
Company pension scheme
Flexible working hours
30 days vacation and flexible holiday planning
Regular team events
Award as Kununu TOP Company

Your contact partner:

user

Alexander Kass

Parkring 31
85748 Garching
Germany
Tel: +49 89 5404675-16
Fax: +49 89 5404675-69
Mail: alexander.kass@k-tronik.de

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